Privacy Policy

At Switchme, we know what it is like to receive unwanted emails (SPAM). We hate it! And that is why we are committed to respecting your privacy to the highest degree.

Detailed below are the issues covered by our privacy statement however - IN SHORT - when you use Switchme we will contact you once to thank you for using our service and give you the opportunity to OPT IN and receive special offers or more information via email. Offers will be made by Switchme and other service providers on our site. If you choose not to OPT IN then we will not contact you again, unsolicited, therefore no need to remove yourself from our email list.

Our Privacy Statement covers the following issues:

How is your information collected:

We will only collect your name and email address and information relevant to your comparison via the switchme.co.nz site. Your information may be necessary for us to make signing up with a new service provider or changing service providers easy. Information may also be necessary to protect or enforce our legal rights or interests, or as required by law.

If you have opted in we may ask you to provide other details voluntarily from time to time to enable us to improve our service or consider the wider needs of our customers or potential clients.

Wherever possible we will collect your personal information directly from you. If your personal information is collected from a third party we will take reasonable steps to ensure that you are aware that this has been done.

How is your information used:

Switchme will contact you once to thank you for using our service and give you the opportunity to OPT IN and receive special offers or more information via email. Offers will be made by Switchme and other service providers on our site. If you choose not to OPT IN then we will not contact you again, unsolicited, therefore no need to remove yourself from our email list. Your details will also be passed on to service provider, at your request, if you wish to sign up with them, or use their services.

The information you provide may also be used to fulfill our legal requirements (for example disclosure to law enforcement agencies). You can notify us at anytime to be removed from our client database if you do not wish to receive offers in the future. You can make such a request by email to: info@switchme.co.nz

When is your information disclosed:

We respect the privacy of your personal information and we will take all reasonable steps to keep it confidential. We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to the primary purpose of collection, being for the provision of goods or services requested by you. For removal of doubt, personal information will not be used for any purpose which a reasonable person, in your position, would not expect.

Otherwise, we will only disclose your personal information without your consent if this is:

• Necessary to provide you with the goods and services you have requested.
• Necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you).
• Necessary to lessen a serious threat to a persons health or safety or if required by law.

We protect your personal information with up to date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential.

Only employees who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.

We will not retain any of your personal information for any longer that it is required by us, except to fulfill our legal obligations.

With your help we will take all reasonable steps to make sure that the personal information is kept complete and up to date.

How to access and update your information:

You may ask us to give you access to the personal information that we hold about you at any time. This access is subject to some exceptions for example, you may not obtain access to information relating to existing or anticipated legal proceedings.

You can request access to your information by (web page or email).

You will be asked to specify the information that you want access to, and you will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine your request if necessary.

We are committed to ensuring the information we hold on you is up to date and accurate. If you do find inaccurate information let us know and we will take all reasonable steps to correct the information.

What if you believe we haven't lived up to our commitments:

Switchme is committed to protecting your privacy, and our policies and procedures have been developed with this intent. However sometimes human errors do occur. If you think that we have not lived up to our commitment please contact us by email: info@switchme.co.nz

We will respond to any complaint within 2 working days. Where we have done the wrong thing we will apologise and take all reasonable steps to ensure that it does not happen again.

Switchme is bound by the National Privacy Principles for the handling of personal information